What it does
QR-code fault logging
A sticker on every machine — customers scan to book a call or order toner against exactly the right asset, no phone queue.
Dispatcher queue
New calls triaged, prioritised and allocated to engineers with all the machine history to hand.
Engineer mobile app
Jobs, site details, meter readings, parts used and van stock — logged at the machine, not typed up later.
Toner & van stock
Consumable orders matched to the machine's exact SKUs, and every part tracked from van to job.
In the wild
The copier dealer
CPC contracts, meter readings and toner orders handled natively — this platform grew up in the copier trade.
The multi-engineer day
Morning triage, one screen: every overnight fault logged by customers themselves, ready to allocate.
Selling service, not admin
Give your customers a self-serve portal that makes a five-person dealer feel like a national brand.
Try Service-IQ free for 15 days.
No card needed to look around — and the rest of the Sol-IQ suite is one login away when you want it.